How to Find Your Local NYC Medicaid Office in 2026

Looking for your nearest NYC Medicaid office? Office addresses, hours, and even which locations are open to walk-ins can change from year to year, so the safest way to get accurate, up-to-date information is to go straight to the source: the NYC Human Resources Administration’s (HRA) official locator. Here’s how to find the right office for your situation in 2026, plus faster ways to handle many Medicaid tasks without visiting an office at all.

How Do I Find My Local NYC Medicaid Office in 2026?

The most reliable, current list of NYC Medicaid office locations is maintained directly by HRA at nyc.gov/site/hra/locations/medicaid-locations.page. This page is updated by the city itself and includes addresses, phone numbers, and hours of operation for Medicaid offices in every borough — Bronx, Brooklyn, Manhattan, Queens, and Staten Island. Because HRA periodically relocates or reorganizes offices, we recommend using this official page instead of relying on older printed lists or third-party sites, which can go out of date quickly.

Why Doesn’t This Article List Specific Office Addresses?

NYC Medicaid office locations have changed more than once in recent years — for example, the main Brooklyn South Medicaid office relocated in 2024, and the Coney Island office has also moved. During the COVID-19 pandemic, several offices closed to in-person visits entirely and never fully reopened at their original addresses. Publishing a static list here would risk sending you to a location that has since moved, closed, or changed its hours. The one HRA page linked above is kept current by the city, so it’s the most trustworthy place to check before you travel to an office in person.

Is Any NYC Medicaid Office Currently Closed?

As of this writing, the Kings County Hospital Medicaid location in Brooklyn (441 Clarkson Avenue) is listed as closed until further notice on HRA’s official locations page. If that location is closed when you need to apply, you can still submit a completed Medicaid application by fax, or apply online instead of visiting in person (NYC HRA Medicaid Locations). Always check the live HRA page immediately before visiting any office, since hours and open/closed status can change with little notice.

Do I Need to Visit an Office In Person?

In most cases, no. New York City has made it possible to handle the majority of Medicaid business without stepping into an office:

• Apply online through ACCESS HRA, the city’s online portal for Medicaid, SNAP, and Cash Assistance applications
• Call the NYC HRA Medicaid Helpline at 1-888-692-6116 for questions about your case, renewals, or eligibility
• Fax a completed application to 917-639-0732 if you can’t apply online (this fax line is for general public submissions, not urgent “immediate need” cases)
• Call the main HRA line at 1-888-328-6399 for general help navigating city benefit programs

In-person office visits are generally reserved for situations that can’t be resolved through ACCESS HRA or by phone — such as certain document verifications, in-person interviews, or specific case issues your caseworker asks you to resolve on site.

What Should I Bring If I Do Visit an Office?

If your situation requires an in-person visit, bring:

• Photo identification
• Proof of income (Social Security award letter, pay stubs, or pension statements)
• Proof of residency (a recent utility bill or lease)
• Any Medicaid or HRA notices you’ve received, especially if you’re responding to a specific letter
• A list of your current medications and doctors, if you’re applying for coverage related to a medical need

What You Should Do Now

• Bookmark the official HRA Medicaid Locations page at nyc.gov/site/hra/locations/medicaid-locations.page and check it right before any visit.
• Try ACCESS HRA first for applications, renewals, and most routine Medicaid updates — it’s usually faster than an in-person visit.
• Call 1-888-692-6116 if you have a question about your specific Medicaid case before making a trip.
• If you’re 65 or older or have Medicare, talk to a licensed advisor about how your Medicaid coverage works together with Medicare — many New Yorkers are eligible for both and can lower their out-of-pocket costs significantly with the right combination of coverage.

Frequently Asked Questions

What’s the fastest way to apply for Medicaid in NYC?

Applying online through ACCESS HRA is typically the fastest option, since it avoids travel time and in-person wait times. You can also check your application status through the same portal.

What if I can’t find information about my specific office online?

Call the NYC HRA Medicaid Helpline at 1-888-692-6116. A representative can confirm the correct office, hours, and required documents for your specific situation.

Can I get help applying if I have both Medicare and Medicaid?

Yes. If you have both Medicare and Medicaid, you may qualify for extra help with premiums, copays, and prescription costs. A licensed Medicare advisor can walk you through how these two programs work together in your specific case.